RETURNS
Contact Person:
Returns address:
ROGGvet
℅ ROGG Verbandstoffe GmbH & Co. KG
Oberndorfer Str. 7
DE-85777 Fahrenzhausen
Returns case
Goods have expired, are threatened with deterioration or have not been sold
Deadline
Not specified
Refund
100% reimbursement if they can be kept for at least 12 months 50% reimbursement if they can be kept for more than 6 months Otherwise no reimbursement, customer pays shipping costs and 20% handling fee
Completion
1. Returns registration with customer service to use a returns form
2. Return to the return address
3. Enclosed delivery note
4. Franked shipment
5. The goods must be in their original packaging, be salable and have a shelf life of at least 6 months.
Wrong deliveries caused by ROGGvet
Immediately after arrival of the goods / detection
100% refund, free collection by ROGGvet
1. Please report your goods to customer service immediately
2. Customer service organizes collection of goods
Incorrect orders caused by customers
Immediately after arrival of the goods / detection
100% reimbursement for resalable intact goods minus a 20% handling fee. No reimbursement for damaged goods and outer packaging. Customer bears shipping costs
1. Returns registration with customer service to use a returns form
2. Return to the return address
3. Enclosed delivery note
4. Franked shipment
5. The goods must be in their original packaging, be salable and have a shelf life of at least 12 months.
Delivery breakages and transport damage
14 days after the delivery date
100% reimbursement with proof of damage on the delivery note, acknowledged by the parcel service, then goods collection by ROGGvet or disposal by the customer with a replacement delivery at the same time. Otherwise no reimbursement, customer bears shipping and disposal costs
1. Returns registration with customer service to use a returns form
2. Return to the return address
3. Enclosed delivery note
4. Franked shipment
5. The goods must be in their original packaging, be salable and have a shelf life of at least 6 months.
Quality complaints / product complaints
Immediately after discovering the defect
100% reimbursement after photo proof or inspection of a sample shipment, free collection of goods by ROGGvet or individual exchange of goods
1. Return registration to customer service to use a return form and report to QM
2. Return to the return address
3. Enclosed delivery note
4. Franked shipment
5. Schilderung des Mangels
Immediately after notification
100% refund, free collection of goods by ROGGvet or the manufacturer
Important instructions:
• Please always enclose a copy of the invoice or delivery note.
• Only complete original goods can be accepted as returns. We do not reimburse opened packages.
• Medicines, disinfectants and special items not listed in the catalog cannot be returned.
• Goods that have not been purchased directly from ROGGvet cannot be reimbursed.
• We reimburse a minimum value of € 10.00.
• We refund by crediting a bank account.
• Products that are sent in, including those that are not remunerated, will be properly destroyed and cannot be returned (see Section 8, Paragraph 3 AMG).
• We also refer to our terms and conditions at https://roggvet.de/agb