{"id":3057,"date":"2021-05-20T15:15:27","date_gmt":"2021-05-20T15:15:27","guid":{"rendered":"https:\/\/roggvet.de\/?page_id=3057"},"modified":"2021-06-15T13:55:32","modified_gmt":"2021-06-15T13:55:32","slug":"retouren","status":"publish","type":"page","link":"https:\/\/roggvet.de\/en\/retouren\/","title":{"rendered":"Returns"},"content":{"rendered":"
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<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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RETURNS<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Contact Person:\n\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ROGGvet customer service<\/span><\/p>

Telephone +49 (0) 8133 9320 10
Telefax 08133 93 20 25\u00a0<\/p>

sales@roggvet.de<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Returns address:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ROGGvet
\u2105 ROGG Verbandstoffe GmbH & Co. KG<\/p>

Oberndorfer Str. 7<\/p>

DE-85777 Fahrenzhausen<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Returns case<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Goods have expired, are threatened with deterioration or have not been sold<\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Deadline<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Not specified<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Refund<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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100% reimbursement if they can be kept for at least 12 months 50% reimbursement if they can be kept for more than 6 months Otherwise no reimbursement, customer pays shipping costs and 20% handling fee<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Completion<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Returns registration with customer service to use a returns form<\/p>

2. Return to the return address<\/p>

3. Enclosed delivery note<\/p>

4. Franked shipment<\/p>

5. The goods must be in their original packaging, be salable and have a shelf life of at least 6 months.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Wrong deliveries caused by ROGGvet<\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Immediately after arrival of the goods \/ detection<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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100% refund, free collection by ROGGvet<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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1. Please report your goods to customer service immediately<\/p>

2. Customer service organizes collection of goods<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Incorrect orders caused by customers<\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Immediately after arrival of the goods \/ detection<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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100% reimbursement for resalable intact goods minus a 20% handling fee. No reimbursement for damaged goods and outer packaging. Customer bears shipping costs<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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1. Returns registration with customer service to use a returns form<\/p>

2. Return to the return address<\/p>

3. Enclosed delivery note<\/p>

4. Franked shipment<\/p>

5. The goods must be in their original packaging, be salable and have a shelf life of at least 12 months.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Delivery breakages and transport damage<\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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14 days after the delivery date<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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100% reimbursement with proof of damage on the delivery note, acknowledged by the parcel service, then goods collection by ROGGvet or disposal by the customer with a replacement delivery at the same time. Otherwise no reimbursement, customer bears shipping and disposal costs<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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1. Returns registration with customer service to use a returns form<\/p>

2. Return to the return address<\/p>

3. Enclosed delivery note<\/p>

4. Franked shipment<\/p>

5. The goods must be in their original packaging, be salable and have a shelf life of at least 6 months.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Quality complaints \/ product complaints<\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Immediately after discovering the defect<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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100% reimbursement after photo proof or inspection of a sample shipment, free collection of goods by ROGGvet or individual exchange of goods<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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1. Return registration to customer service to use a return form and report to QM<\/p>

2. Return to the return address<\/p>

3. Enclosed delivery note<\/p>

4. Franked shipment<\/p>

5. Schilderung des Mangels<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\tRecall<\/em>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Immediately after notification<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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100% refund, free collection of goods by ROGGvet or the manufacturer<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Important instructions:<\/em><\/p>

\u00a0<\/p>

\u2022 Please always enclose a copy of the invoice or delivery note.
\u2022 Only complete original goods can be accepted as returns. We do not reimburse opened packages.
\u2022 Medicines, disinfectants and special items not listed in the catalog cannot be returned.
\u2022 Goods that have not been purchased directly from ROGGvet cannot be reimbursed.
\u2022 We reimburse a minimum value of \u20ac 10.00.
\u2022 We refund by crediting a bank account.
\u2022 Products that are sent in, including those that are not remunerated, will be properly destroyed and cannot be returned (see Section 8, Paragraph 3 AMG).
\u2022 We also refer to our terms and conditions at https:\/\/roggvet.de\/agb<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

RETOUREN Ansprechpartner: ROGGvet Kundenservice Telefon 08133 9320 10Telefax 08133 93 20 25\u00a0 bestellung@roggvet.de Retourenadresse: ROGGvet\u2105 ROGG Verbandstoffe GmbH & Co. KG Oberndorfer Str. 7 85777 Fahrenzhausen Retourenfall Ware ist verfallen, vom Verfall bedroht oder wurde nicht verkauft Frist Keine Angabe Erstattung 100% Erstattung wenn noch mindestens 12 Monate haltbar 50% Erstattung wenn mehr als 6 […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3057","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/roggvet.de\/en\/wp-json\/wp\/v2\/pages\/3057","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/roggvet.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/roggvet.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/roggvet.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/roggvet.de\/en\/wp-json\/wp\/v2\/comments?post=3057"}],"version-history":[{"count":25,"href":"https:\/\/roggvet.de\/en\/wp-json\/wp\/v2\/pages\/3057\/revisions"}],"predecessor-version":[{"id":3200,"href":"https:\/\/roggvet.de\/en\/wp-json\/wp\/v2\/pages\/3057\/revisions\/3200"}],"wp:attachment":[{"href":"https:\/\/roggvet.de\/en\/wp-json\/wp\/v2\/media?parent=3057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}